Bella Li is a UK-based clothing brand. We want every customer to be satisfied with the quality and fit of their purchase.
For eligible online purchases, customers have the right to notify us that they wish to cancel their order within 14 days of receiving their goods, in accordance with applicable UK consumer law.
After notifying us, customers must return the goods within the applicable return period.
For sizing or change-of-mind returns, all items must be returned:
Customers may try garments on as they reasonably would when purchasing clothing in a physical store. We reserve the right to make a deduction from a refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, where permitted by law.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
Where a statutory refund is due following cancellation of an eligible online order, it will be processed in accordance with UK consumer law.
If you receive an item that you believe is faulty, damaged or incorrect, please contact Bella Li as soon as reasonably possible.
Please provide:
Once we have reviewed the issue and accepted the return, Bella Li may offer online store credit as a resolution.
Where a customer agrees to receive store credit, the credit can be used towards a future purchase from the Bella Li online store.
Nothing in this policy limits your statutory rights. Where UK consumer law gives you the right to a refund to your original payment method, repair, replacement or another remedy, those rights will apply.
All returned products will be inspected upon arrival.
Bella Li reserves the right, where permitted by law, to reject non-statutory returns or reduce the amount refunded where an item has been:
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract.
Unless otherwise required by law, customers returning an item because of sizing or a change of mind are responsible for their own return shipping costs.
Original upgraded or express delivery charges are not refundable beyond any amount that must be refunded under applicable consumer law.
We recommend using a tracked delivery service when returning an item. Bella Li cannot be responsible for a return parcel until it has been received by us.
For orders delivered outside the United Kingdom, additional customs duties, import taxes or other charges may apply.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not covered by Bella Li.
Bella Li is not responsible for delays caused by customs authorities.
For all returns, exchanges, faulty or damaged items, sizing issues, order problems or complaints, please contact Bella Li at:
When contacting us regarding an order, please include:
For any return or complaint:
Email: andyceo@bellaliclothing.com
