Bella Li Shipping & Delivery Policy
Part of the New World Collective Family
At Bella Li, we want your order to reach you as quickly and safely as possible. All UK orders are shipped using Evri, our chosen delivery partner. Once your order has been dispatched, you will receive confirmation along with your tracking information so you can follow your parcel throughout its journey.
Order Processing
Please allow time for your order to be processed, prepared and packaged before dispatch.
Our delivery times begin from the date your order is dispatched, not from the date your order is placed.
Orders placed during weekends, UK bank holidays, product launches or particularly busy periods may require additional processing time.
Standard UK Delivery
Our Standard Delivery service is sent using Evri Standard.
Once your parcel has been handed over to Evri, Standard Delivery will normally aim to deliver within 2–3 working days when dispatched through an Evri ParcelShop or Locker.
In some circumstances, including where courier collection services are used, delivery may take approximately 3–5 working days.
Please therefore allow up to 5 working days after dispatch for Standard Delivery before contacting us regarding a delayed order.
Next Day Delivery
Customers who require their order sooner can select Next Day Delivery where this option is available at checkout.
Next Day orders are sent using Evri Next Day. Evri aims to deliver qualifying parcels on the next working day when they are dropped off at an eligible ParcelShop or Locker before 12pm on a working day.
Please note that selecting Next Day Delivery does not mean that your order is guaranteed to arrive the calendar day after you place your order.
Orders must first be processed and dispatched by Bella Li, and Evri’s Next Day service operates according to working days and its service conditions.
Orders placed or dispatched on weekends, bank holidays or after applicable cut-off times may therefore take longer.
Delivery Estimates
All delivery times provided by Bella Li or Evri are estimated delivery times and are not guaranteed delivery dates.
Although we work hard to dispatch orders promptly, circumstances outside our reasonable control may occasionally cause delays. These can include severe weather, courier network disruption, exceptionally high parcel volumes, bank holidays or incorrect/incomplete delivery information.
We appreciate your patience if an unexpected delay occurs.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your Evri tracking information.
Customers are responsible for monitoring their tracking information and ensuring that the delivery details supplied when placing the order are complete and accurate.
Evri may deliver a parcel directly to the recipient or, where appropriate, leave it with a neighbour or in a designated safe place in accordance with Evri’s delivery procedures.
Incorrect Delivery Addresses
Please check your delivery information carefully before completing your purchase.
Bella Li cannot guarantee that an address can be amended once an order has been processed or handed over to Evri.
If you notice an error in your delivery address, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after dispatch.
Delayed or Missing Parcels
If your tracking information shows that your parcel has been delayed, please allow Evri reasonable time to complete the delivery.
If your parcel has not arrived within the expected delivery period, please contact Bella Li with your:
Full name
Order number
Delivery address
Evri tracking number
We will review the tracking information and, where appropriate, raise an enquiry with Evri.
Please do not assume that a delayed parcel has been lost. Courier delays can occasionally occur, particularly during busy periods.
Pre-Order / Pre-Sale Items
Any product clearly marked as a Pre-Order or Pre-Sale will have its expected release or dispatch information displayed on the relevant product page.
Pre-sale orders will be prepared for dispatch in line with the advertised release schedule. Once dispatched, customers will receive an email containing their shipping and tracking information.
If an order contains both an in-stock item and a pre-order item, dispatch arrangements may depend on the information provided at checkout or on the relevant product listing.
Delivery Responsibility
Bella Li remains committed to assisting customers where genuine delivery problems arise.
Nothing within this Shipping & Delivery Policy is intended to remove or restrict any statutory rights you may have under applicable UK consumer law.
Our Delivery Partner
All applicable UK orders are shipped through Evri.
Evri’s delivery estimates, tracking procedures and service conditions apply once your parcel enters its network.
We recommend monitoring your tracking information regularly after receiving your dispatch confirmation.
Bella Li
Part of the New World Collective Family
Designed to be Different.
Welcome to the New World.
Contact Us
If you have any questions regarding your order or delivery, please contact us at:
We are always happy to help.
